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Call 111 - When it is less urgent than 999

Other Information

Managing Your Pharmacy Relationship

Pharmacies are required to provide you with the items on your prescription at a charge which is governed by the NHS. If you are eligible for free prescriptions you will be required to fill in the back of the prescription.

You are responsible for checking that the pharmacist has dispensed the correct medicines in the correct volume. If the pharmacist ‘owes’ you medications you should receive a note to that effect.

Any complaints about the performance of your local pharmacy should be sent in writing, addressed to the pharmacy superintendent of the particular pharmacy, not the GP practice.

Reducing Waste Of Drugs

The NHS has a multi-million pound drugs bill every year. The practice is required to manage the use of medicines by limiting the amount of drugs prescribed at any one time, and by carrying out medical reviews at regular intervals to ensure that patients are receiving the correct medications.

Patients are requested not to ‘stockpile’ drugs (just in case you might need them). Drugs no longer in use should not be placed in domestic waste bins or thrown down the toilet but returned to your local chemist for disposal.

Preparing For Your Visit To The Surgery or The Hospital

  • What is the most important reason for the visit? The doctor may not be able to deal with a ‘shopping list’ of ailments in one consultation.
  • How long have you had the illness/ailment? When did it begin to get worse – or cause you sufficient concern that you need to speak to the doctor.
  • Bring information about any medicines you have been taking that will not be on your records, such as over-the-counter or pharmacist suggested medications.
  • Tell the doctor if your symptoms seem to be linked to a change in medication or dosage.
  • Tell the doctor if there is anything going on in your private life that could be affecting your condition.
  • Unless the situation is urgent, arrange for a routine appointment.

Carers - Do You Look After Someone?

If you look after a relative, child or friend who is unable to manage without you because of a disability, long-term illness, mental illness or extreme age you are a carer. Please let us know because we would like to offer you additional support, for example fitting appointments for you around your responsibilities. We can also put you in touch with Carers Leeds who offer a wide range of support services. They can be contacted at 6-8 The Headrow, Leeds LS1 6PT. Tel: 0113 246 8338.

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